User Manuals, FAQs & Videos

We have introduced a new method for downloading trial programs

Once you click the download button the form opens up for your details, Enter your contact details and click the submit button, an email will be sent to your email address with the download link watch the video, Check your Spam folder

User Manuals, FAQs & Videos

(Please note if you are using Google Chrome or Firefox browsers you may have to download the video files to view them)

This video will show you how to install the activation key file for your program

CASING DESIGN
Casing Design Help Casing Design User Manual –  Casing design training video – How to import survey data

MUD ENGINEER

Mud Engineering Help Mud Engineer user manualConverting the Mud Report to a PDF File Using the Mud Materials Inventory Using the inventory
For the office and final well reports you will want to build a PDF summary for end of well analysis Convert the emailed report to PDF

How to use the Mud Inventory

Mud Inventory how to use it

RIG MAINTENANCE
Rig Maintenance and Preventative Maintenance Scheduling. Workover Rigs (video version)
Rig Maintenance and Preventative Maintenance Scheduling For Drilling Rigs (video version)

TON MILES
Download the Ton Miles video for Onshore, Offshore operations Download a free trial
Ton Miles User Manual Click here to download
New Ton Miles Training Video

WORKOVER OFFICE COMPLETIONS 
Building a professional completion Report
Click here to view the how to video
Exporting and emailing your final well sketch with Windows 8
You can use Outlook or your Hotmail account
Click here to view the how to video

HELP FILES AND VIDEOS
How do I make a purchase from the store Click here
Make this web site a trusted website in Internet Browser
How do I get the key file for my purchased program PDF file
New OilField FLO_OILFIELD_CHRT

I CAN’T RUN THE TRIAL PROGRAM
To help with downloading and running the trial and full versions you need to get the latest Service Packs from Microsoft
These Service packs will to help keep your computers running properly

Program won’t start, crashes, won’t close.

Cean your registry, saving, moving and deleting files plus Windows updates leaves junk code in the registry this obsolete bits of code will slow your computer down and cause it to crash. Each Windows upgrade lease 300+ bits of junk code

Click on these links to update your computers with the latest service packs

Service Pack for Windows
Service Packs for MS Office

Clean your PC registry
Your registry can end up with obsolete references we clean our PCs on a weekly basis to keep the programs running without errors

Get what your PC needs to run at its best. Run the free version of Powersuite 2013.

Get Remote Support
If you are having problems with a program get remote help from support.  

Your safety and security concerns are assured Read this security statement


I CAN’T SAVE THE DATA FROM THE PROGRAM

This is because you do not have full administrator rights to your computer, follow these instructions

Using Control Panel
To change an account type using Control Panel, use these steps:
1. Open Control Panel.
2. Under the “User Accounts” section, click the Change account type option.
3. Select the account that you want to change.
4. Click the Change the account type option.
5. Select either Standard or Administrator as required.
6. Click the Change Account Type button.
After you complete the steps, the next time the user signs in to the account, it’ll be limited to the permissions allowed by the user group that you specified.